Cancellation & Modification

At Hesvia, we strive to make your shopping experience smooth and flexible. If you need to cancel or request changes to your order, here are our guidelines:

Modifications

• Should you wish to modify your order (such as changing size, color, or personalization details), please contact our Customer Support team within 24 hours after placing your order, or before the order is shipped.

• If your request is submitted in time and the item has not yet entered the production or shipping phase, we will do our best to accommodate the modification at no additional cost.

• Once production begins or the item is shipped, changes may not be possible or may result in an additional fee.

Cancellations

• If you wish to cancel your order entirely, please contact us within 24 hours after your order confirmation.

• Cancellations made in this timeframe will be processed without penalty, and you will receive a full refund.

• After the 24-hour window or once production has started, cancellation may not be possible or may incur a fee to cover manufacturing costs.

Thank you for choosing Hesvia. We appreciate your understanding and are here to provide support if you need help managing your order.