Refund & Replacement

At Hesvia, your satisfaction is our priority. If you receive a product that is defective, damaged, or not as described, here’s how we’ll make it right:

Refunds

• You may request a refund within 10 days from the date you received the item.

• To initiate a refund, please contact our Customer Support with your order number, photos of the issue, and a brief description.

• Once approved, the refund will be processed to your original payment method within 3–5 business days. It may take up to 5–10 business days to appear in your account depending on your bank.

• Please note: shipping costs are non-refundable, and return shipping may apply in certain cases.

Replacements

• If your item arrives defective or damaged, we will replace it free of charge (subject to stock availability).

• Contact us within the same 10-day period, and follow the return instructions provided by our team.

• The replacement item will be shipped to you promptly once we receive and inspect the returned product.

For any questions or assistance, our support team is here to help. We value your trust in Hesvia, and we’re committed to ensuring you receive a product you’ll love.