Contact
Last updated: September 13, 2026
1. Customer Support
Thank you for choosing Brand Hesvia.
We are committed to providing reliable and professional customer support.
Our customer service team can help with questions about:
- Orders
- Products
- Shipping
- Tracking information
- Returns and refunds
- Order changes
- Account assistance
- General inquiries
We will make every effort to respond as quickly as possible during our business hours.
2. Brand Information
Brand name: Hesvia
Operator: Guangzhou Baiyun District Honglin Garment Factory
Website: https://hesvia.com
3. Customer Service Email
For all customer inquiries, please contact us at:
Email: service@hesvia.com
We aim to respond within 24 business hours.
Response times may be longer on weekends, holidays, or during periods of high inquiry volume.
4. Customer Service Phone
Phone: +1 (938) 732-7053
Customer service hours:
Monday–Friday
9:00 AM–6:00 PM Central Time (CT)
Closed on weekends and U.S. public holidays.
5. Contact Form
You may also contact Brand Hesvia through the contact form on this page.
To help us respond faster, please include:
- Full name
- Email address
- Order number, if applicable
- Subject of inquiry
- A detailed description of your request
For order-related questions, please use the same email address used when placing the order.
6. Order Support
If your request relates to an order, please provide your order number.
Our customer service team can assist with:
- Order status updates
- Shipping information
- Tracking assistance
- Product questions
- Size recommendations
- Return requests
- Refund inquiries
- Cancellation requests before shipment
- Damaged or incorrect items
- Other order-related concerns
Providing complete order information helps us resolve issues more efficiently.
7. U.S. Customer Service Address
Brand Hesvia Customer Service
817 Beltline Rd SW
Decatur, AL 35601
United States
This address is used for:
- Customer service
- Business correspondence
- Order support communication
Please do not send products, returns, or other packages to this address unless Brand Hesvia has approved a return and provided a designated return address in writing.
8. Manufacturing and Business Registration Address
Guangzhou Baiyun District Honglin Garment Factory
Room 601, No. 2, Lane 1, Dagang West Street
Baiyunhu Street, Baiyun District
Guangzhou, Guangdong
China
This address is used for:
- Product manufacturing
- Quality inspection
- Product packaging
- Business registration
This China address is not the address used to ship orders to consumers and is not the address used to receive consumer returns. Please do not send order packages or return packages to this address.
9. Response Time
We aim to respond to customer inquiries within 24 business hours.
Typical response times:
- Email: within 24 business hours
- Contact form: within 24 business hours
- Phone: during customer service hours
Response times may be longer during:
- Public holidays
- Promotions
- High-volume shopping periods
10. Business Hours
Customer service hours:
Monday–Friday
9:00 AM–6:00 PM Central Time (CT)
Closed on:
- Saturdays
- Sundays
- U.S. public holidays
Messages received outside business hours will be answered on the next business day.
11. Contact Us
If you have any questions, please contact Brand Hesvia.
Brand: Hesvia
Operator: Guangzhou Baiyun District Honglin Garment Factory
Website: https://hesvia.com
Email: service@hesvia.com
Phone: +1 (938) 732-7053
U.S. customer service address:
817 Beltline Rd SW
Decatur, AL 35601
United States
Manufacturing and business registration address:
Room 601, No. 2, Lane 1, Dagang West Street
Baiyunhu Street, Baiyun District
Guangzhou, Guangdong
China
Business hours:
Monday–Friday, 9:00 AM–6:00 PM Central Time (CT)
Closed on weekends and U.S. public holidays.