Contact Us

Last updated: October 28, 2026

1. Customer Support

Thank you for visiting Hesvia.

Hesvia is an online clothing retailer serving customers in the United States.

Our customer support team is available to assist with questions about:

Products and sizing
Order information
Shipping and delivery
Order tracking
Returns and refunds
Exchanges
Order cancellation
Other purchase-related inquiries

Customers can contact us by email or the contact form on this page.

2. Brand and Business Information

Brand: Hesvia

Legal Entity / Operator:

Guangzhou Baiyun District Honglin Garment Factory

Website: https://hesvia.com

Hesvia offers clothing products to customers in the United States.

Our products are manufactured in China, and customer orders are fulfilled and shipped from the United States through our third-party logistics partners.

3. Customer Service Contact

Email: service@hesvia.com

Customer Service Hours:

Monday–Friday
9:00 AM–6:00 PM Pacific Time (PT)

Closed on weekends and U.S. public holidays.

We aim to respond to email inquiries within one business day.

Response times may vary during holidays or periods of increased customer inquiries.

Messages received outside business hours will be reviewed during the next business day.

4. Contact Form

You may also contact our customer support team using the contact form on this page.

When submitting an inquiry, please provide:

Full name
Email address
Order number, if applicable
A description of your question or request

For order-related inquiries, we recommend using the email address associated with your purchase.

Our team will review your message and respond by email.

5. Order, Shipping, and Return Support

Our customer support team can assist with:

Order Assistance

Order status
Product information
Size and color questions
Order cancellation requests before shipment

Shipping Assistance

Shipping information
Delivery estimates
Tracking inquiries
Delayed or missing packages

Hesvia provides free standard shipping on all eligible U.S. orders.

Estimated delivery time is 3–7 business days, including order processing and shipping transit.

Returns and Exchanges

Hesvia accepts eligible returns and exchanges within 30 calendar days after delivery.

Return shipping costs for eligible returns are covered by Hesvia.

For return or exchange requests, please email service@hesvia.com with your order number.

Our customer support team will provide the applicable instructions and a prepaid return shipping label.

For complete information, please review our policies:

Shipping Policy:
https://hesvia.com/policies/shipping-policy

Refund Policy:
https://hesvia.com/policies/refund-policy

6. Business Registration and Manufacturing Address

Legal Entity:

Guangzhou Baiyun District Honglin Garment Factory

Business Registration and Manufacturing Address:

Room 601, No. 2, Lane 1, Dagang West Street
Baiyunhu Street, Baiyun District
Guangzhou, Guangdong
China

This address is associated with business registration and manufacturing activities.

It is not a customer return address or the shipping origin for individual customer orders.

Orders are fulfilled through our logistics partners in the United States.

For returns, please contact customer support to receive the designated return address and prepaid return shipping label.

7. Contact Information