Refund policy

Last updated: September 13, 2026

1. Return Eligibility

Brand Hesvia wants you to be satisfied with your purchase.

You may request a return within 30 calendar days after your order is delivered.

The 30-day return period begins on the delivery date confirmed by the shipping carrier, not on the order date.

To be eligible for a return, the item must meet all of the following conditions:

Unused, unworn, and unwashed
In original condition
All original tags attached
Original packaging included
Free from stains, odors, perfume, pet hair, damage, or alterations

Returns that do not meet these requirements may be refused.

2. Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned unless they arrive damaged or defective.

Non-returnable items include:

Bodysuits
Swimwear
Lingerie and underwear
Personalized or custom-made products
Gift cards
Digital products
Clearance items
Final sale items
Products marked as non-returnable

If you are unsure whether an item qualifies for return, contact customer service before submitting a return request.

3. How to Request a Return

You must contact Brand Hesvia customer service before returning any item.

Email: service@hesvia.com

Please include:

Order number
Full name
Email address used for the purchase
Reason for return
Photos of the product, if the item is damaged, defective, or incorrect

We will review your request within 1–2 business days.

If the return is approved, Brand Hesvia will send:

Return instructions
The authorized return address
Any additional return requirements that apply

Do not mail any item back before you receive return authorization. Unauthorized returns may not be accepted.

4. Return Address

The authorized return address is provided only after your return request is approved.

Do not send returns to the U.S. customer service address unless that exact address is stated in your return authorization.

Do not send returns to the China manufacturing and business registration address. That address is used only for product manufacturing, quality inspection, product packaging, and business registration. It is not used to ship orders to consumers and is not used to receive consumer returns.

U.S. customer service address:
Brand Hesvia Customer Service
817 Beltline Rd SW
Decatur, AL 35601
United States

This address is used for:

Customer service
Business correspondence
Order support communication

Manufacturing and business registration address (China):
Guangzhou Baiyun District Honglin Garment Factory
Room 601, No. 2, Lane 1, Dagang West Street
Baiyunhu Street, Baiyun District
Guangzhou, Guangdong
China

5. Return Shipping Costs

Returns for personal reasons

If the return is made because of a personal preference, including:

Incorrect size selection
Change of mind
Ordered by mistake
No longer wanting the item

you are responsible for the return shipping cost. The original outbound shipping fee is non-refundable.

Returns caused by Brand Hesvia

If the return is caused by Brand Hesvia, including:

Incorrect item received
Damaged product
Defective product
Missing items

Brand Hesvia will provide an appropriate solution, which may include:

Replacement
Refund
A prepaid return shipping label, when applicable

You will not be charged additional costs for issues caused by Brand Hesvia. In these cases, the original outbound shipping fee will also be refunded if a refund is issued.

Brand Hesvia does not charge restocking fees.

6. Refund Processing

After the returned item is received and inspected, Brand Hesvia will email you the refund decision.

If approved, the refund will be issued to the original payment method.

Refund timeline:

Return inspection: 1–3 business days after the returned item is received
Refund processing: 3–5 business days after approval

Your bank or payment provider may take an additional 3–10 business days to show the refund in your account.

7. Exchanges

Brand Hesvia does not offer direct exchanges.

If you need a different size, color, or style:

Submit a return request for the original item.
Wait for return approval.
Place a new order for the item you want.

8. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged in transit, defective, incorrect, or missing from your order, contact us within 7 calendar days after delivery.

Email: service@hesvia.com

Please include: