Privacy policy

Last updated: September 13, 2026

1. Introduction

Welcome to Brand Hesvia ("Hesvia," "we," "our," or "us").

Brand Hesvia is operated by Guangzhou Baiyun District Honglin Garment Factory.

We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit https://hesvia.com, purchase our products, create an account, or interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Brand Hesvia may collect the following categories of information.

Personal information

When you place an order, create an account, subscribe to marketing communications, contact customer service, or use our website, we may collect:

Full name
Email address
Phone number
Shipping address
Billing address
Payment information, processed securely by third-party payment providers
Order history
Account information
Customer service communications

Automatically collected information

When you visit our website, we may automatically collect certain technical information, including:

IP address
Browser type
Device information
Operating system
Pages viewed
Website interaction data
Date and time of visits
Referral sources
Shopping activity
Cookies and similar technologies

Communication information

When you contact Brand Hesvia customer service, we may collect:

Email correspondence
Customer inquiries
Feedback
Product reviews
Survey responses
Other information you voluntarily provide

3. How We Use Your Information

Brand Hesvia may use collected information to:

Process and fulfill orders
Manage shipping and delivery
Provide customer support
Process payments
Verify transactions
Prevent fraud and unauthorized activity
Send order confirmations and updates
Improve website functionality
Improve products and services
Personalize shopping experiences
Respond to customer requests
Comply with legal obligations
Send promotional communications when you have provided consent

Brand Hesvia does not sell your personal information to third parties.

4. Cookies and Tracking Technologies

Brand Hesvia uses cookies and similar technologies to improve website performance and customer experience.

Cookies may help us:

Remember shopping cart information
Save preferences
Analyze website traffic
Understand website usage
Measure advertising performance
Improve website security

Our website may use technologies provided by:

Google Analytics
Google Ads Conversion Tracking
Meta Pixel
Shopify cookies

You may disable cookies in your browser settings. Disabling cookies may affect certain website functions.

5. How We Share Your Information

Brand Hesvia shares personal information only when necessary to operate our business and provide services.

Payment service providers

Payment information is processed by trusted payment providers, which may include:

Shopify Payments
PayPal
Stripe
Other credit card processors

Shipping and fulfillment providers

To process and deliver orders, we may share necessary information with:

Shipping carriers
Fulfillment partners
Logistics service providers

These parties may receive:

Name
Shipping address
Contact information
Order details

Service providers

We may share limited information with trusted service providers that support:

Website hosting
Order management
Customer service
Email communication
Fraud prevention
Analytics
Marketing services

These providers are required to protect your information.

6. Payment Information

Brand Hesvia does not store complete credit card numbers.

Payments are processed securely by third-party payment providers using industry-standard security technologies.

Those providers maintain their own privacy policies and security practices.

7. International Data Processing

Brand Hesvia is operated by Guangzhou Baiyun District Honglin Garment Factory in China and sells to customers in the United States.

Your information may be processed in the United States, China, and other countries where our service providers operate.

By using our website or placing an order, you understand that your information may be transferred to and processed in these locations.

8. Data Retention

Brand Hesvia retains personal information only as long as necessary to:

Complete transactions
Provide customer support
Maintain business records
Resolve disputes
Comply with legal obligations

When information is no longer required, we will delete, anonymize, or dispose of it in accordance with applicable law.

9. Privacy Rights

Depending on your location and applicable law, you may have certain privacy rights.

These rights may include:

The right to access your personal information
The right to request correction of inaccurate information
The right to request deletion of personal information
The right to restrict certain processing
The right to withdraw consent
The right to request a copy of your personal data
The right to opt out of certain data sharing activities where required by law

California residents may have additional rights under the California Consumer Privacy Act (CCPA).

Individuals in the European Economic Area, the United Kingdom, and other applicable regions may have rights under the General Data Protection Regulation (GDPR).

To exercise these rights, email service@hesvia.com.

We will respond to verified requests within the time required by applicable law.

10. Data Security

Brand Hesvia takes reasonable administrative, technical, and physical measures to protect personal information.

Security measures may include:

SSL encryption
Secure payment processing
Access controls
Security monitoring

No method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

11. Third-Party Links

Our website may contain links to third-party websites or services.

Brand Hesvia is not responsible for the privacy practices, security, or content of third-party websites.

Please review those third-party privacy policies before providing personal information.

12. Children's Privacy

Brand Hesvia does not knowingly collect personal information from children under 13.

Our website and products are intended for adults.

If we learn that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.

13. Changes to This Privacy Policy

Brand Hesvia may update this Privacy Policy from time to time.

Updates may reflect changes in law, business operations, services, or security practices.

The revised policy will be posted on this page with an updated "Last updated" date.

Continued use of our website after an update means you accept the revised Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy, please contact us.

Brand: Hesvia
Operator: Guangzhou Baiyun District Honglin Garment Factory
Website: https://hesvia.com
Email: service@hesvia.com
Phone: +1 (938) 732-7053

U.S. customer service address:
817 Beltline Rd SW
Decatur, AL 35601
United States

Manufacturing and business registration address:
Room 601, No. 2, Lane 1, Dagang West Street
Baiyunhu Street, Baiyun District
Guangzhou, Guangdong
China