Privacy policy

Last updated: October 28, 2026

1. Introduction

Hesvia ("we," "our," or "us") is an online clothing retailer serving customers in the United States.

Hesvia is operated by Guangzhou Baiyun District Honglin Garment Factory.

We respect the privacy of our customers and are committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when customers visit https://hesvia.com, place orders, create accounts, or communicate with us.

2. Information We Collect

We may collect the following categories of personal information, depending on how you interact with our website.

Contact and identification information

Name
Email address
Phone number, if provided for order or delivery purposes
Shipping address
Billing address

Order and transaction information

Products purchased
Order details and purchase history
Shipping and delivery information
Payment status and transaction records
Return, refund, and exchange information

Payment information is processed through the payment services available at checkout.

We do not require customers to provide complete payment card details directly to our customer support team.

Account and communication information

Account details
Customer service inquiries
Email correspondence
Product reviews and feedback
Information voluntarily submitted through website forms

Technical and website usage information

When you use our website, certain information may be collected automatically, including:

IP address
Browser and device information
Operating system
Pages visited
Website interactions
Referral information
Cookies and similar technologies

3. How We Use Personal Information

We use personal information for purposes related to operating our online store, including:

Processing and fulfilling orders
Confirming payments and transactions
Arranging shipping and delivery
Providing order updates and tracking information
Handling returns, refunds, and exchanges
Responding to customer inquiries
Maintaining website functionality
Preventing fraud and unauthorized transactions
Improving our products and customer experience
Maintaining business and transaction records
Complying with applicable legal obligations
Sending marketing communications where permitted by law and applicable customer preferences

We use personal information for business purposes reasonably related to the services customers request.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support shopping functions and understand website usage.

These technologies may help us:

Maintain shopping cart information
Remember website preferences
Support website security
Analyze website performance
Understand customer interactions
Measure advertising effectiveness, where applicable

Some cookies are necessary for the website to function. Others may support analytics or advertising activities.

Customers can manage cookies through their browser settings and any privacy controls made available on our website.

Disabling certain cookies may affect website functionality.

5. How We Disclose Personal Information

We may disclose personal information to service providers when reasonably necessary to operate our business.

E-commerce and website services

Our online store uses Shopify to support website operations, order management, and related e-commerce functions.

Payment processing

Payment information is handled by the payment providers available during checkout.

Shipping and fulfillment

We share necessary order and delivery information with our U.S. logistics partners and shipping carriers to fulfill customer orders.

This information may include customer names, delivery addresses, contact details, and order information.

Customer support and business operations

We may use service providers to support communications, website maintenance, fraud prevention, analytics, and other business functions.

Legal requirements

We may disclose information when required by applicable law or a valid legal process.

Advertising and analytics

Where advertising or analytics technologies are used, certain device or website interaction information may be disclosed to relevant service providers, subject to applicable privacy requirements and available customer choices.

We do not disclose personal information to unrelated third parties for purposes unrelated to our business operations except as described in this policy or otherwise permitted by law.

6. Payment Information

Payments are processed through the payment methods available at checkout.

Payment service providers may collect and process the information necessary to authorize and complete transactions.

Hesvia does not independently store complete payment card numbers through its customer service operations.

Payment providers may process information under their own privacy and security practices.

7. International Data Processing

Hesvia serves customers in the United States and is operated by Guangzhou Baiyun District Honglin Garment Factory in China.

Personal information may be accessed or processed in the United States, China, or other locations where our e-commerce and service providers operate.

We take reasonable steps to handle international data processing in accordance with applicable legal requirements.

8. Data Retention

We retain personal information for as long as reasonably necessary for legitimate business and legal purposes, including:

Processing and maintaining order records
Providing customer support
Managing returns and refunds
Preventing fraud
Resolving disputes
Meeting applicable tax, accounting, and legal requirements

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When information is no longer required, we take reasonable steps to delete, anonymize, or otherwise handle it appropriately.

9. Customer Privacy Rights

Depending on applicable law, customers may have rights regarding their personal information.

These rights may include:

Requesting access to personal information
Requesting correction of inaccurate information
Requesting deletion of eligible personal information
Requesting information about how personal data is used
Opting out of certain data processing or advertising-related sharing activities
Withdrawing consent where processing is based on consent
Exercising applicable privacy rights without unlawful discrimination

California residents may have additional rights under applicable California privacy laws.

To submit a privacy request, contact:

Email: service@hesvia.com

We may need to verify your identity before fulfilling certain requests.

We will review and respond to requests in accordance with applicable legal requirements.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

Our website and service providers may use measures such as encrypted connections, access restrictions, and security monitoring.

No method of electronic storage or internet transmission can be guaranteed to be completely secure.

11. Third-Party Services and Links

Our website may contain links to third-party websites or services.

These services may operate under their own privacy policies.

We encourage customers to review the privacy practices of third-party services before providing personal information directly to them.

12. Children's Privacy

Our website and products are intended for adults.

We do not knowingly collect personal information directly from children under 13.

If we become aware that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to address the issue in accordance with applicable law.