Shipping policy

Last updated: September 13, 2026

1. Shipping Destination

Brand Hesvia currently ships orders to customers within the United States only.

We do not offer international shipping outside the United States.

All shipping fees displayed during checkout are charged in United States Dollars (USD).

2. Company Information

Brand name: Hesvia

Legal entity / operator:
Guangzhou Baiyun District Honglin Garment Factory

Manufacturing and business registration address (China):
Room 601, No. 2, Lane 1, Dagang West Street
Baiyunhu Street, Baiyun District
Guangzhou, Guangdong
China

This address is used only for:

Product manufacturing
Quality inspection
Product packaging
Business registration

This China address is not the address used to ship orders to consumers, and it is not the address used to receive consumer returns. Please do not send order packages or return packages to this address.

U.S. customer service address:
Brand Hesvia Customer Service
817 Beltline Rd SW
Decatur, AL 35601
United States

This address is used for:

Customer service
Business correspondence
Order support communication

This U.S. address is a service and correspondence address.

Please do not send products, returns, or other packages to this address unless Brand Hesvia has approved a return and provided a designated return address in writing.

3. Order Processing Time

Orders are processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed after 2:00 PM Central Time (CT) begin processing on the next business day.
Orders placed on weekends or U.S. federal holidays begin processing on the following business day.

If additional verification is required, processing time may be extended. If a delay occurs, Brand Hesvia will notify you by email.

4. Shipping Origin

All Brand Hesvia orders are fulfilled and shipped from our U.S. logistics center.

Our U.S. logistics operation handles:

Order preparation
Packaging
Carrier handover
Delivery processing

Our manufacturing facility in Guangzhou, China is responsible for production, quality inspection, and packaging before goods enter the U.S. logistics process.

The U.S. address listed in Section 2 is a customer service and correspondence address only.

5. Shipping Methods and Estimated Delivery Time

Estimated transit time starts after order processing is completed.

Shipping method	Estimated transit time
Standard Shipping	3–7 business days

Estimated total delivery time

Processing time: 1–3 business days
Transit time: 3–7 business days
Estimated total: 4–10 business days

Delivery times are estimates only and are not guaranteed. Weather, carrier delays, holidays, peak volume, or other events beyond our control may affect delivery.

6. Shipping Rates

Order amount	Shipping fee
Under USD $69	USD $6.99
USD $69 or more	Free Standard Shipping

Shipping charges are calculated and displayed during checkout.

If expedited shipping is available, the fee will be shown before payment.

No hidden shipping fees will be added after checkout. Any government-required taxes are separate from shipping fees.

7. Shipping Carriers

Depending on destination and service availability, orders may be delivered by:

USPS
UPS
FedEx
DHL
Other trusted logistics partners

The carrier is selected based on delivery efficiency and availability. The actual carrier for your order will appear in the shipping confirmation email.

8. Order Tracking

After your order ships, you will receive a shipping confirmation email containing:

Tracking number
Carrier name
Tracking link

Tracking information is generally available 24–72 hours after shipment.

You may also check order status through your Brand Hesvia account, if you created one.

If you have not received tracking information within 5 business days after the order is placed, contact:

Email: service@hesvia.com

9. Duties and Taxes

Orders delivered within the United States generally do not require the consumer to pay import duties or customs fees.

If any government-required tax or fee applies, the recipient is responsible for it under applicable law.

10. Incorrect Delivery Address

You are responsible for providing a complete and accurate delivery address at checkout.

If you find an error, contact us immediately at service@hesvia.com.

If the order has not shipped, we will make reasonable efforts to update the address.
After the order has shipped, the delivery address usually cannot be changed.

Brand Hesvia is not responsible for delay, loss, or failed delivery caused by incorrect or incomplete address information provided at checkout.

11. Delivery Delays

Delays may occur due to:

Severe weather
Carrier delays
Holidays
High shipping volume
Transportation interruptions

Our customer service team will assist with tracking and delivery questions whenever possible.

12. Lost or Damaged Packages

If a package is lost or arrives damaged, contact us within 7 calendar days after the expected delivery date.

Please include:

Order number
Description of the issue
Photos of the item and packaging, if applicable

We will investigate and provide an appropriate solution.

13. Restricted Shipping Areas

Brand Hesvia ships only within the United States.

We do not ship to:

International destinations
U.S. territories
APO / FPO / DPO military addresses

14. Returns and Return Address

Returns are handled under our separate Refund Policy.

To start a return, contact service@hesvia.com first. Do not mail any item back before you receive return authorization.

If the return is approved, Brand Hesvia will send:

Return instructions
The authorized return address

The authorized return address is provided only after approval. It may differ from the customer service address published on this page.

Do not send returns to the China manufacturing address. Do not send returns to the U.S. customer service address unless that exact address is given in your return authorization.