Shipping policy

Last updated: October 28, 2026

1. Shipping Destinations

Hesvia currently ships to eligible addresses within the United States only.

We do not offer international shipping.

We do not ship to:

  • U.S. territories

  • APO, FPO, or DPO military addresses

  • Destinations outside the United States

All product prices are displayed in United States Dollars (USD).

2. Shipping Costs

Hesvia offers free standard shipping on all orders within our eligible U.S. delivery areas.

  • Standard shipping fee: $0.00

  • Minimum order amount: None

  • Shipping destination: United States only

There is no minimum purchase requirement for free standard shipping.

Customers are not charged a standard shipping fee for eligible orders.

Applicable sales taxes, if any, are calculated and displayed during checkout.

3. Order Cutoff Time

Our daily order cutoff time is 5:00 PM Pacific Time (PT), Monday through Friday.

  • Orders placed before 5:00 PM PT on a business day begin processing that day.

  • Orders placed at or after 5:00 PM PT begin processing on the next business day.

  • Orders placed on weekends or U.S. federal holidays begin processing on the next business day.

Business days are Monday through Friday, excluding U.S. federal holidays.

4. Order Processing Time

Orders are typically processed within 1–2 business days after payment confirmation.

Processing time includes preparing the order for shipment before it is handed over to the shipping carrier.

If an unexpected processing delay occurs, we will notify the customer using the email address provided at checkout.

5. Shipping Origin

Hesvia orders are fulfilled and shipped from the United States through our third-party logistics partners.

Our products are manufactured in China and distributed through our U.S. fulfillment arrangements.

The manufacturing and business registration address in China is not the shipping origin for individual customer orders.

6. Shipping Methods and Delivery Estimates

Hesvia provides standard shipping for eligible U.S. orders.

Shipping Stage Estimated Time
Order Processing 1–2 business days
Shipping Transit 2–5 business days
Total Estimated Delivery 3–7 business days

Shipping transit begins after an order has been processed and handed over to the shipping carrier.

The estimated total delivery time includes both order processing and shipping transit.

Business days are Monday through Friday, excluding applicable holidays.

Delivery estimates may vary due to carrier operations, weather conditions, holidays, or other transportation-related circumstances.

7. Shipping Carriers

Orders are shipped through our U.S. logistics partners and their available shipping carriers.

The carrier used for an order depends on the delivery destination and available shipping services.

Once an order has been dispatched, the available carrier and tracking information will be provided in the shipping confirmation email.

8. Order Tracking

After your order ships, we will send a shipping confirmation email containing the available tracking information.

Tracking details may include:

  • Tracking number

  • Shipping carrier

  • Tracking link

Tracking information may take 24–72 hours after shipment to appear or update in the carrier's system.

If you have questions about your shipment or have not received shipping confirmation within the expected processing timeframe, please contact:

Email: service@hesvia.com

9. Taxes and Duties

Applicable sales taxes, if any, will be calculated and displayed during checkout.

Orders are dispatched from our U.S. fulfillment locations to eligible U.S. delivery addresses.

Customers are not charged standard shipping fees for eligible orders.

If you have questions about any charges displayed at checkout, please contact us before completing your purchase.

10. Incorrect Shipping Information

Customers should provide complete and accurate shipping information when placing an order.

Please review your shipping address before completing checkout.

If you notice an error, contact us as soon as possible.

Email: service@hesvia.com

We will make reasonable efforts to update the shipping information before the order is dispatched.

Once an order has shipped, address changes may no longer be possible.

Delivery issues resulting from incorrect or incomplete shipping information will be reviewed according to the circumstances of the order and applicable consumer rights.

11. Shipping Delays

Delivery estimates may occasionally be affected by circumstances including:

  • Severe weather

  • Carrier service disruptions

  • Public holidays

  • Transportation interruptions

  • Unexpected shipping volume

If your shipment is delayed, please contact our customer support team.

We will review the available tracking information and assist with the delivery inquiry.

If we are unable to ship your order within the promised processing or shipment timeframe, we will provide the delay information and applicable cancellation or refund options required by law.

12. Lost, Damaged, or Missing Packages

If your package is lost, arrives damaged, or contains missing items, please contact us as soon as possible.

Email: service@hesvia.com

Please provide:

  • Order number

  • Description of the issue

  • Tracking information, if available

  • Photos of the item or packaging, if applicable

Our customer support team will review the circumstances and assist with an appropriate resolution.

Depending on the situation, the resolution may include a replacement, exchange, or refund.

For confirmed shipping or fulfillment errors caused by Hesvia, customers will not be responsible for additional costs associated with the approved resolution.

13. Returns, Refunds, and Exchanges

Hesvia accepts eligible returns and exchanges within 30 calendar days after delivery.

The return period begins on the delivery date confirmed by the shipping carrier.

We accept returns for both defective and non-defective products, including returns for personal reasons.

Products in new or slightly used condition may qualify for return, subject to the conditions in our Refund Policy.

Return Shipping Costs

Hesvia covers return shipping costs for all eligible returns.

A prepaid return shipping label will be provided at no cost to the customer.

Return shipping fee: $0.00

Restocking fee: $0.00

Exchanges

Eligible exchanges are accepted within 30 calendar days after delivery and are subject to product availability.

Refunds

Approved refunds are issued to the original payment method.

Refunds are processed within 5 business days after approval. Additional time may be required for the payment provider to post the refund.

To request a return or exchange, please contact:

Email: service@hesvia.com

Our customer support team will provide the applicable return instructions, designated return address, and prepaid return shipping label.

Please do not send returned merchandise before receiving return instructions.

For complete return and refund information, please review:

https://hesvia.com/policies/refund-policy

14. Business Information

Brand: Hesvia

Legal Entity / Operator:

Guangzhou Baiyun District Honglin Garment Factory

Business Registration and Manufacturing Address:

Room 601, No. 2, Lane 1, Dagang West Street
Baiyunhu Street, Baiyun District
Guangzhou, Guangdong
China

This address is associated with business registration and manufacturing activities.

It is not a customer return address or the shipping origin for individual customer orders.

Customer orders are fulfilled through our logistics partners in the United States.

15. Customer Support

For questions about orders, shipping, tracking, delivery, returns, or exchanges, please contact us by email.

Brand: Hesvia

Website: https://hesvia.com

Customer Service Email: service@hesvia.com

Customer Service Hours:

Monday–Friday
9:00 AM–6:00 PM Pacific Time (PT)

Closed on weekends and U.S. public holidays.

We aim to respond to customer inquiries within one business day.

Messages received outside business hours will be reviewed during the next business day.