FAQ

Last updated: September 13, 2026

1. What is Brand Hesvia?

Brand Hesvia is an online fashion brand offering women’s dresses and tops to customers in the United States.

Brand Hesvia is operated by Guangzhou Baiyun District Honglin Garment Factory.

Our products are manufactured in China, where production, quality inspection, and packaging are handled.

Orders are fulfilled and shipped from our U.S. logistics center.

2. Where does Brand Hesvia ship?

Brand Hesvia currently ships to customers within the United States only.

We do not offer international shipping outside the United States.

We also do not ship to U.S. territories or APO / FPO / DPO military addresses.

3. Where are Brand Hesvia products made?

Brand Hesvia products are manufactured in China.

Guangzhou Baiyun District Honglin Garment Factory is responsible for:

Product manufacturing
Quality inspection
Product preparation
Packaging

4. Where are orders shipped from?

All Brand Hesvia orders are fulfilled and shipped from our U.S. logistics center.

Our U.S. logistics operation handles order preparation, packaging, carrier handover, and delivery processing.

5. How long does order processing take?

Orders are usually processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed after 2:00 PM Central Time (CT), on weekends, or on holidays begin processing on the next business day.

6. How long does shipping take?

Estimated transit time after processing is 3–7 business days.

Estimated total delivery time: 4–10 business days

Processing time: 1–3 business days
Transit time: 3–7 business days

Delivery times are estimates only and are not guaranteed. Carrier delays, weather, holidays, or other circumstances beyond our control may affect delivery.

7. How much does shipping cost?

Order amount	Shipping fee
Under USD $69	USD $6.99
USD $69 or more	Free Standard Shipping

Shipping charges are calculated and displayed at checkout.

8. How can I track my order?

After your order ships, you will receive a shipping confirmation email containing:

Tracking number
Carrier information
Tracking link

Tracking information usually becomes available within 24–72 hours after shipment.

If you have not received tracking information within 5 business days after placing the order, email service@hesvia.com.

9. What payment methods do you accept?

Brand Hesvia accepts the payment methods available at checkout, which may include:

Major credit cards
PayPal
Shopify Payments
Other supported payment methods

All payments are processed securely.

10. Can I change or cancel my order?

An order may be canceled before it ships.

If the order has already shipped, it cannot be canceled. After delivery, you may request a return under our Return and Refund Policy.

If you need to change order information, contact us as soon as possible at service@hesvia.com.

11. What is your return policy?

You may request a return within 30 calendar days after delivery.

Returned items must be:

Unused
Unworn
Unwashed
In original condition
With original tags and packaging

Please contact customer service before sending any return. The authorized return address is provided only after approval.

12. Who pays return shipping costs?

For returns made for personal reasons, such as:

Wrong size selected
Change of mind
Item no longer needed

you are responsible for the return shipping cost. The original outbound shipping fee is non-refundable.

If the issue is caused by Brand Hesvia, such as:

Incorrect item
Damaged product
Defective item

we will provide an appropriate solution. In these cases, you will not be charged additional costs, and the original outbound shipping fee will be refunded if a refund is issued.