Last updated: October 28, 2026
1. Customer Support
Thank you for visiting Hesvia.
Hesvia is an online clothing retailer offering women's dresses and tops to customers in the United States.
Our customer support team assists customers with questions about:
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Products and sizing
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Order information
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Shipping and delivery
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Order tracking
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Returns and refunds
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Exchanges
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Order changes and cancellations
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Other purchase-related inquiries
Customer support is provided by email.
2. Brand and Business Information
Brand Name: Hesvia
Legal Entity / Operator:
Guangzhou Baiyun District Honglin Garment Factory
Website: https://hesvia.com
Hesvia serves customers in the United States.
Our products are manufactured in China, and customer orders are fulfilled and shipped from the United States through our third-party logistics partners.
3. Customer Service Email
For customer inquiries, please contact:
Email: service@hesvia.com
We aim to respond to customer inquiries within one business day.
Response times may vary during holidays or periods of increased customer inquiries.
For order-related questions, please include your order number and the email address used at checkout.
4. Customer Service Hours
Our customer support team operates during the following hours:
Monday–Friday
9:00 AM–6:00 PM Pacific Time (PT)
Closed on weekends and U.S. public holidays.
Messages received outside business hours will be reviewed during the next business day.
5. Contact Form
You may also submit an inquiry using the contact form on this page.
Please provide the following information when applicable:
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Full name
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Email address
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Order number
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Subject or reason for contacting us
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Description of your question or request
For order-related inquiries, we recommend using the same email address associated with your purchase.
Our customer support team will review your inquiry and respond by email.
6. Order Support
For questions about an existing order, please email service@hesvia.com.
Include your order number so we can locate the relevant order information.
We can assist with:
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Order status inquiries
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Product information
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Size and color questions
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Shipping updates
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Tracking information
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Delivery inquiries
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Order cancellation requests before shipment
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Returns and refunds
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Exchanges
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Damaged, defective, or incorrect products
Order changes and cancellations depend on the current processing and shipping status.
7. Shipping and Delivery Assistance
Hesvia currently ships to eligible addresses within the United States only.
Orders are fulfilled and shipped from the United States through our third-party logistics partners.
Standard Shipping: Free on all eligible orders
Minimum Order Amount: None
Order Cutoff Time: 5:00 PM Pacific Time (PT), Monday–Friday
Order Processing Time: 1–2 business days
Estimated Shipping Transit: 2–5 business days
Total Estimated Delivery Time: 3–7 business days
Business days are Monday through Friday, excluding U.S. federal holidays.
Delivery estimates may vary depending on carrier operations, weather, holidays, and other transportation-related circumstances.
For shipping questions, please contact service@hesvia.com.
For complete details, please review our Shipping Policy:
https://hesvia.com/policies/shipping-policy
8. Returns, Refunds, and Exchanges
Hesvia accepts eligible returns and exchanges within 30 calendar days after delivery.
We accept returns for both defective and non-defective products, including returns for personal reasons.
Products in new or slightly used condition may qualify for return, subject to our Refund Policy.
Return Shipping Costs: Covered by Hesvia for all eligible returns
Prepaid Return Shipping Label: Provided at no cost
Restocking Fee: None
Exchanges: Accepted, subject to product availability
Refund Processing Time: Within 5 business days after refund approval
Approved refunds are issued to the original payment method.
To request a return or exchange, please email:
Include your order number and the reason for your request.
Our customer support team will provide return instructions, the designated return address, and a prepaid return shipping label.
Please do not send returned merchandise before receiving return instructions.
For complete information, please review our Refund Policy:
https://hesvia.com/policies/refund-policy
9. Business Registration and Manufacturing Address
Legal Entity:
Guangzhou Baiyun District Honglin Garment Factory
Business Registration and Manufacturing Address:
Room 601, No. 2, Lane 1, Dagang West Street
Baiyunhu Street, Baiyun District
Guangzhou, Guangdong
China
This address is associated with business registration and manufacturing activities.
It is not a customer return address or the shipping origin for individual customer orders.
Customer orders are fulfilled through our logistics partners in the United States.
For returns, please contact our customer support team to receive the designated return address and prepaid shipping label.
10. Contact Information
Brand: Hesvia
Legal Entity / Operator:
Guangzhou Baiyun District Honglin Garment Factory
Website: https://hesvia.com
Customer Service Email: service@hesvia.com
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Pacific Time (PT)
Closed on weekends and U.S. public holidays.
For assistance with products, orders, shipping, returns, refunds, or exchanges, please contact our customer support team by email or use the contact form on this page.