Terms of service

Last updated: September 13, 2026

1. Acceptance of Terms

Welcome to Brand Hesvia ("Hesvia," "we," "our," or "us").

Brand Hesvia is operated by Guangzhou Baiyun District Honglin Garment Factory.

These Terms of Service ("Terms") govern your access to and use of https://hesvia.com and all related products, services, features, and content provided by Brand Hesvia.

By accessing our website, creating an account, placing an order, or using our services, you agree to be bound by these Terms.

If you do not agree with these Terms, please discontinue use of our website and services.

2. Eligibility

To use the Brand Hesvia website or purchase products, you must:

Be at least 18 years old, or the legal age of majority in your jurisdiction
Have the legal capacity to enter into a binding agreement
Provide accurate, complete, and current information

Brand Hesvia may refuse service, suspend an account, or cancel an order if inaccurate, incomplete, fraudulent, or misleading information is provided.

3. Company and Business Information

Brand Hesvia is an online retail brand serving customers in the United States.

Operator:
Guangzhou Baiyun District Honglin Garment Factory

U.S. customer service address:
Brand Hesvia Customer Service
817 Beltline Rd SW
Decatur, AL 35601
United States

This address is used for:

Customer service
Business correspondence
Order support communication

Manufacturing and business registration address:
Room 601, No. 2, Lane 1, Dagang West Street
Baiyunhu Street, Baiyun District
Guangzhou, Guangdong
China

This address is used for:

Product manufacturing
Quality inspection
Product packaging
Business registration

This China address is not the address used to ship orders to consumers and is not the address used to receive consumer returns.

4. Products and Orders

Brand Hesvia makes reasonable efforts to ensure that product descriptions, images, prices, sizes, and specifications are accurate.

However:

Colors may appear differently depending on device settings
Measurements may vary slightly due to manufacturing
Product availability may change based on inventory

Brand Hesvia reserves the right to:

Update product information
Correct pricing errors
Limit purchase quantities
Refuse or cancel orders
Discontinue products without prior notice

An order confirmation email only confirms that we received your order request. It does not constitute final acceptance of the order.

5. Pricing and Payment

All prices on the Brand Hesvia website are displayed in United States Dollars (USD).

Payment must be completed before order processing begins.

Brand Hesvia accepts the payment methods available at checkout, which may include:

Major credit cards
PayPal
Shopify Payments
Other supported payment providers

Brand Hesvia reserves the right to correct pricing errors and adjust product prices when necessary.

6. Shipping and Delivery

Shipping is governed by our separate Shipping Policy.

By placing an order with Brand Hesvia, you acknowledge that:

Processing and delivery times are estimates only
Delivery delays may occur due to carriers, weather, holidays, or other circumstances beyond our control
You are responsible for providing accurate shipping information

Additional shipping details are set out in the Shipping Policy.

7. Returns and Refunds

Returns and refunds are governed by our separate Return and Refund Policy.

By purchasing from Brand Hesvia, you agree to the eligibility requirements, return procedures, refund conditions, and limitations described in that policy.

8. Intellectual Property

All content available on https://hesvia.com, including but not limited to:

Brand name
Logos
Trademarks
Product images
Graphics
Videos
Text
Product descriptions
Website design

is owned by Brand Hesvia or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, sell, or commercially use any website content without prior written permission.

9. User Conduct

By using the Brand Hesvia website, you agree not to:

Violate applicable laws or regulations
Interfere with website security or operation
Upload viruses, malware, or harmful code
Attempt unauthorized access to systems
Use the website for fraudulent purposes
Copy or misuse website content

Violation of these Terms may result in suspension or termination of access.

10. Disclaimer

Brand Hesvia provides its website, products, and services on an "as is" and "as available" basis.

To the maximum extent permitted by law, Brand Hesvia does not guarantee:

Continuous website availability
Error-free operation
Product availability at all times
Complete accuracy of website information
Fitness for a particular purpose

Brand Hesvia does not warrant that the website will always operate without interruption or error.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Brand Hesvia shall not be responsible for indirect, incidental, special, consequential, or punitive damages arising from:

Website use
Product purchase or use
Shipping delays
Service interruptions
Data loss
Unauthorized access

Brand Hesvia's total liability shall not exceed the amount you paid for the applicable order.

Nothing in these Terms limits any liability that cannot legally be limited.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of the United States.

Nothing in these Terms removes or limits any mandatory consumer protection rights provided by applicable law.

13. Dispute Resolution

If a dispute arises between you and Brand Hesvia, both parties agree to first attempt to resolve the matter through good-faith communication.

If the dispute cannot be resolved, either party may seek available remedies in a court of competent jurisdiction.

These Terms do not limit any consumer rights that cannot legally be waived.

14. Changes to These Terms

Brand Hesvia may update or modify these Terms at any time.

Updated versions will be posted on this page with a revised "Last updated" date.

Your continued use of the website after changes are posted means you accept the revised Terms.

15. Contact Us

If you have questions about these Terms of Service, please contact us.

Brand: Hesvia
Operator: Guangzhou Baiyun District Honglin Garment Factory
Website: https://hesvia.com
Email: service@hesvia.com
Phone: +1 (938) 732-7053

U.S. customer service address:
817 Beltline Rd SW
Decatur, AL 35601
United States

Manufacturing and business registration address:
Room 601, No. 2, Lane 1, Dagang West Street
Baiyunhu Street, Baiyun District
Guangzhou, Guangdong
China